Privacy Policy

Neurowaves ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. This policy complies with Australian Privacy Principles (APPs), General Data Protection Regulation (GDPR), and United States privacy laws.

1. Information We Collect

We may collect and process the following data about you:

• Personal Identification Information: Name, email address.
• Technical Data: IP address, browser type, operating system, and browsing behavior.
• Usage Data: Information on how you use our website and services.
• Cookies: We use cookies to enhance your experience on our website.

2. How We Use Your Information

We use the information we collect in the following ways:

• To provide, operate, and maintain our services.
• To improve, personalize, and expand our services, including enhancing the user experience (UX/UI).
• To communicate with you, including customer service, updates, and marketing.
• To process your transactions and manage your subscription.
• To comply with legal obligations and enforce our terms and policies.

3. Sharing Your Information

We may share your information with:

• Service Providers: Third-party vendors who help us operate our services, including Stripe for billing, and Google, Facebook, ActiveCampaign, and email providers for marketing and transactional emails.
• Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business.
• Legal Requirements: If required by law or to protect our rights and interests.

We do not sell or rent your personal data to third parties.

4. International Data Transfers

We may transfer your data to countries outside of your jurisdiction, including the European Union and the United States, as necessary to provide our services. We ensure that appropriate safeguards are in place to protect your data.

5. Data Security

We implement a variety of security measures to protect your personal data stored in our databases. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request the correction of inaccurate data.
• Request the deletion of your data.
• Object to the processing of your data.
• Request data portability.
• Withdraw consent at any time, where processing is based on consent.

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our service.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date at the top of this policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Email: [email protected]